Refund Policy

We strive to ensure that every order meets your expectations. However, if there is an issue with your order, please refer to our refund policy below:

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Incorrect items were delivered (e.g., wrong dish, missing items).
• The food was not prepared as specified in the order (e.g., incorrect toppings, allergies not accounted for, etc.).
• The food was spoiled or otherwise unfit for consumption upon delivery.

2. Conditions

• Refund requests must be made within 24 hours of receiving your order.
• Proof of the issue must be provided (e.g., photographs of the food, receipt, or packaging).
• The order must be returned, where applicable, for evaluation.

3. Non-Refundable Circumstances

Refunds will not be issued for:

• Customer preference changes (e.g., deciding you no longer want the order after delivery).
• Orders placed incorrectly by the customer (unless updated before preparation begins).
• Delays caused by third-party delivery services.

4. Refund Process

• Refunds will be processed to the original payment method within 5-7 business days.
• If you paid in cash, a voucher or replacement item may be offered instead of a cash refund.

5. How to Request a Refund

Please contact us at [Phone Number] or email us at [Email Address] with:

• Your order details (order number, date, and time).
• A description of the issue.
• Supporting evidence (photos, if applicable).

We value your feedback and will work with you to resolve any issues as quickly as possible.